Last updated: Sept 10, 2024
Return and Refund Policy
Effective Date: [10/09/2024]
At TheDigivilla, we strive to offer high-quality digital products and services to our customers. However, due to the nature of digital products, we have established the following return and refund policy:
1. Digital Products
All digital products, including but not limited to templates, eBooks, and digital subscriptions, are non-refundable once the product has been accessed or downloaded. By purchasing our digital products, you agree that all sales are final and that no refunds will be provided, except under the circumstances outlined below.
2. Exceptions
Refunds may be considered under the following conditions:
- Non-Delivery of Product: If, for any reason, you do not receive the digital product within 24 hours of purchase due to technical issues, we will investigate the issue and, if appropriate, issue a full refund or provide access to the product.
- Corrupted File or Technical Issues: If the digital product is corrupted or unusable, please contact us within 7 days of purchase. We will either replace the product or issue a refund if we are unable to resolve the issue.
3. Eligibility for Refund
To be eligible for a refund (where applicable), you must:
- Provide proof of purchase (order number, payment confirmation, etc.).
- Contact us at contact@thedigivilla.com within 7 days of purchase.
Refund requests outside of this time frame or for reasons such as “change of mind” or “no longer needed” will not be honored.
4. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Email us at contact@thedigivilla.com with your order details.
- Include the reason for the refund request and any relevant supporting information (e.g., screenshots of technical issues).
- Our team will review your request and respond within 5-7 business days.
5. Refund Process
If your refund request is approved, the refund will be processed to the original method of payment. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
6. Changes to the Policy
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page.
If you have any questions or concerns about this policy, feel free to contact us at contact@thedigivilla.com.
This policy ensures transparency while setting clear expectations for customers on refunds.